Shipping policy
Effective Date: 20/05/2025
Thank you for shopping with Janiyo! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below.
1. Processing Time
All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak periods or due to unforeseen circumstances, processing times may be delayed. We appreciate your patience and understanding.
2. Shipping Rates & Delivery Estimates
Shipping is free on all orders. Delivery typically takes 3–7 business days. Expedited options are available at checkout for faster delivery, with applicable charges based on location.
3. Domestic & International Shipping
We currently ship to addresses within India and select international destinations. For international orders, customs duties and taxes may apply, and are the responsibility of the customer.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 24–48 hours for the tracking information to become available.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at janiyostore@gmail.com or phone and WhatsApp number 9775252864. With your order number and a photo (if applicable). We will work with you to resolve the issue promptly.
6. Incorrect Shipping Information
Please ensure your shipping address is correct at the time of checkout. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.
7. Questions
If you have any questions about your order or our shipping policy, please contact us at janiyostore@gmail.com or phone and WhatsApp number 9775252864.